Support

Questions about Sumi, a purchase or a problem? We're happy to help.

We answer Monday to Friday, 9am to 5pm Mountain Time. Tell us your iPhone model, iOS version and what happened, and include a screenshot if you can. Please don't send documents with personal information.

Common questions about the Sumi scanner app

Where are my scans?

In Sumi's library. While "Keep PDFs in Files" is on in Settings, each document is also a PDF in the Files app, under On My iPhone › Sumi.

Does Sumi upload my documents?

No. Scanning, cleanup, text recognition and naming happen on your iPhone, and your documents are never uploaded. See the Privacy Policy for the details.

What's free, and what's in Sumi Pro?

Scanning, cleanup, text recognition, searchable PDFs, search and sharing are free, with no limits. Sumi Pro adds Fill & Sign, password-protected PDFs and ID-card scans.

How do I restore Sumi Pro on a new iPhone?

How do I cancel?

Open Settings › Pro › Manage Subscription in Sumi, or Settings › [your name] › Subscriptions on your iPhone. Cancel at least 24 hours before the renewal date. Deleting the app doesn't cancel a subscription.

How do I get a refund?

Apple handles refunds. Request one in Sumi under Settings › Pro, or at reportaproblem.apple.com.

The camera doesn't open.

Sumi needs camera access to scan. Turn it on in your iPhone's Settings › Sumi › Camera. You can also import a photo or a PDF with the + button.

How do I open a password-protected PDF?

Import it with the + button or from another app. Sumi asks for the password before it imports the file.

Does Face ID lock cover everything?

It locks the app. The PDF copies in the Files app and the entries in Spotlight search stay outside the lock. Turn off "Keep PDFs in Files" and "Show in Spotlight" in Settings if you want your documents only inside Sumi.